Holiday Inn Express & Suites - West Edmonton-Mall Area By Ihg, Edmonton - Reviews, Room Options & Prices 2025

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About the Hotel

18520 100 Avenue Northwest, Building 2, Edmonton, Canada

Holiday Inn Express & Suites - West Edmonton-Mall Area By Ihg is a 3-star property featuring 137 rooms, including 65 suites. The hotel offers heated underground parking, wheelchair-accessible facilities, and an indoor pool with whirlpool.

Modern Room Amenities

Holiday Inn Express rooms come equipped with 48-inch TVs, high-definition programming, and bedside outlets. The accommodations feature pillow menus, air conditioning, and safes.

Free Hot Breakfast

The complimentary Express Start breakfast includes eggs, omelets, pancakes, breakfast meats, cereals, yogurt, and pastries. Service starts from 6:30 AM.

Hotel Facilities

The Holiday Inn Express West Edmonton features a fitness center with cardio equipment and free weights, a games room, and a 24-hour business center with printing services.

Mall Area Location

Located 5 minutes from West Edmonton Mall with 800 stores, Galaxyland amusement park, and World Waterpark. The property is 30 minutes from Edmonton International Airport.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Twin Room

Max:

2 persons

30 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Superior King Room

Max:

2 persons

37 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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King Suite Disability Access

Max:

5 persons

37 m²

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

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Getting around

A guide to all available transportation options

City Center

Edmonton 6.0 mi

Airports

Edmonton Municipal (YXD) 7.0 mi

Edmonton (YEG) 24.5 mi

Bus

Bus stop1000 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Free Wi-Fi in public areas

Free parking

Baggage storage

24-hour services

24-hour reception

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Baggage storage
Elevator
ATM/Cash machine
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center

Services

Housekeeping
Laundry
Dry cleaning
Stores/Commercial services

Dining

Picnic area/ Tables

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Game room

Spa & Leisure

Indoor swimming pool
Leisure/ TV room
Jacuzzi

Room features

Air conditioning
Heating
Soundproofed rooms
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

18520 100 Avenue Northwest, Building 2, Edmonton, Canada

Map view

18520 100 Avenue Northwest, Building 2, Edmonton, Canada

City landmarks

Amusement Park

World Waterpark

1.3 mi

Amusement & Theme Parks

Galaxyland

1.4 mi

Palm's Bingo

3200 ft

West Edmonton Baptist Church

3400 ft

Edmonton Event Center

1.5 mi

8882 170 St NW #1174

Ice Palace Skating Rink

1.4 mi

Church

Beulah Alliance Church

4200 ft

Casinos

Starlight Casino

1.3 mi

Terra Losa Community Assn Ltd

4300 ft

Cougar Creek Golf Resort

1.4 mi

82nd Ave NW 104th St NW

Old Strathcona

1.5 mi

Amusement & Theme Parks

Professor Wem s Adventure Golf

1.5 mi

Church

West Meadows Baptist Church

1.1 mi

Aquarium

Marine Life

1.5 mi

Amusement Park

Summerlea Park & Community League

1.1 mi

17700 87 Ave NW West Edmonton Mall

Fantasyland

1.4 mi

Christian Reformed Churches

1.1 mi

Church of Scientology of Alberta

1.1 mi

Mindbender

1.4 mi

8882 170 St NW

Sea Life Caverns

1.3 mi

Kingdom Hall

1.2 mi

Scotiabank Theatre Edmonton

1.2 mi

Aquarium

Sea Lions' Rock & Sea Life Caverns

1.3 mi

Victory Church on the Rock

1.3 mi

Sun Runner

1.3 mi

Summerlea, Edmonton

1.9 mi

Blue Bullet

1.3 mi

Howler

1.3 mi

Caribbean Cruiser

1.3 mi

Nearby

Palm's Bingo

3200 ft

West Edmonton Baptist Church

3400 ft

Restaurants

McDonald's

1300 ft

18521 Stony Plain Road

Aqua Bistro Bar

1400 ft

10011 184 St NW

Tim Hortons

1600 ft

18531 Stony Plain Rd Nw

Pho Tasty

1300 ft

18485 Stony Plain Rd NW

Subway

2100 ft

18547 Stony Plain Road NW

Homefire Grill

2300 ft

18210 100 Ave NW

Smitty's Family Restaurants

2500 ft

18320 Stony Plain Rd NW

La Perle Restaurant and Bar

1.4 mi

9746 182 St NW

Conyaks Bar & Grill

3400 ft

10010 179a St NW

Reviews and Ratings

Feedback from previous guests about their experience.

80%

enjoyed the hotel and would happily stay again

8.0/10

Great

Rooms

7.0

Location

8.4

Service

6.6

Dining

7.6

Tony

United States of America, March 2025

5.0/10

I recently stayed at the Holiday Inn Express & Suites in West Edmonton for a weekend, and overall, it was a decent experience. The room was spacious and comfortable, though the noise levels from other guests—especially kids—were quite disruptive. The breakfast included was solid and had a fair variety, though more options would have been appreciated.

Rooms

6.0

The room I had was large, modern, and featured a comfortable bed and pillows. However, I noticed some wear, like a hole in the duvet and a bit of poor lighting. It also had a fridge and microwave, which were great additions.

Service

7.0

The staff were friendly and accommodating. They even checked in via text after my arrival, which made me feel welcomed. However, I wished they had acknowledged my special occasion mentioned during booking.

Location

8.0

The hotel's location is excellent, being just a short walk from West Edmonton Mall. It's also convenient for accessing other shopping and dining options in the area.

Dining

7.0

Breakfast was complimentary and offered a standard selection like bagels, sausages, and omelets. It was decent, but a little more variety would have been nice over the course of my stay.

Facilities

5.0

The pool and spa areas were nice, but they were particularly crowded during my visit due to sports teams. I also experienced some noise from kids running in the hallways.

Ken

United States of America, January 2025

6.0/10

I had a mostly pleasant stay at the Holiday Inn Express & Suites in West Edmonton. The location was convenient, just a short drive from the West Edmonton Mall, and the staff were friendly and responsive. However, there were some issues with noise and cleanliness in the facilities that detracted from the experience.

Rooms

6.0

My room was clean and comfortable, featuring a cozy couch with a pull-out bed which was noted to be quite comfy. However, I encountered noise issues from adjoining rooms and some dust on the furniture.

Service

8.0

The service from the front desk staff was excellent. They were quick to respond to requests, such as bringing extra towels almost immediately. This attentiveness made a significant difference in my stay.

Location

9.0

The hotel is located conveniently near shopping centers, including Walmart and Tim Hortons, making it easy to grab essentials and food. It's also just a five-minute drive from the mall, which was great for our family outings.

Dining

8.0

I really enjoyed the breakfast options offered. The buffet was busy, but the staff managed to keep everything well-stocked. I appreciated having a complimentary breakfast rather than a more limited, bagged option.

Facilities

5.0

While I enjoyed the heated underground parking after coming in from the cold, I noticed that the pool area could use better upkeep; towels were scattered about, which detracted from the overall cleanliness.

Nancy

United States of America, January 2025

5.2/10

I had a mixed experience at the Holiday Inn Express & Suites - West Edmonton-Mall Area. The location was fantastic, close to West Edmonton Mall and restaurants, and the rooms were clean, but the noise from children in the halls really bothered me during my stay. The service was hit or miss; some staff were accommodating, while others seemed overwhelmed. Overall, I appreciated the amenities but struggled with the noise on weekends.

Rooms

7.0

The King Suite was clean and equipped with practical amenities like a mini fridge and microwave, but I could hear noise from the upper room, making it hard to sleep.

Service

5.0

The staff were friendly and tried to help, but my experience with the front desk was disappointing—they didn’t seem to prioritize my room preferences or check in with me about my stay.

Location

9.0

The hotel is in a prime location near the mall and several dining options, which is super convenient, especially if you want to explore the area.

Dining

6.0

The breakfast offered a decent variety of options, but nothing truly excellent. It met my basic needs but could use improvement in dietary knowledge.

Facilities

7.0

The amenities like the pool were nice, but it sometimes felt crowded. Underground parking was helpful, but spots were limited during peak hours.

Joshua

United States of America, January 2025

5.2/10

I recently stayed at the Holiday Inn Express & Suites for three nights, and while I faced some challenges, there were plenty of positives too. The hotel is new and offers excellent value, with spacious rooms and a solid breakfast spread. However, I did experience some confusion regarding the parking entrance, and there was a wait for the elevator during peak times. Overall, I would consider staying again, despite the hiccups.

Rooms

8.0

My room was spacious and modern with a comfy bed, but it only had blinds and no curtains, which let in too much light during the long summer days in Edmonton.

Service

6.0

The staff were friendly and professional, and I appreciated the little touches like a welcoming cupcake in my room. Unfortunately, there were issues with housekeeping that impacted my stay.

Location

7.0

The location is convenient as it's close to the West Edmonton Mall and easy to access off the highway. However, the exact parking entrance is strangely positioned, which can be confusing.

Dining

7.0

The breakfast offered a decent variety like eggs, bacon, and a pancake station that helped fill me up for the day. Though, I found some dishes not as appealing, and they could enhance the healthy options available.

Facilities

6.0

The hotel was clean and well-maintained, although I noticed that some games in the game room were out of order during my stay.

Dave

United States of America, November 2024

7.0/10

During my stay at Holiday Inn Express & Suites - West Edmonton-Mall Area, I found the overall experience to be excellent. The room was modern, clean, and comfortable, though I had a bit of trouble with parking on a busy Saturday night. The staff were friendly and attentive, and the location was prime for accessing local attractions. Breakfast options exceeded my expectations, making it a great start to my day.

Rooms

8.0

My room was spacious and very clean, with thoughtful touches like built-in USB chargers. However, I did have some noise issues from the room above me during the night, which affected my sleep.

Service

7.0

The staff were generally friendly and helpful, even going out of their way to provide items I forgot. Yet, I did encounter one employee at the front desk whose demeanor was less than welcoming.

Location

9.0

The hotel's location was perfect for exploring Edmonton without dealing with heavy traffic. It's close to West Edmonton Mall and various restaurants, making it very convenient for dining and entertainment.

Dining

10.0

The breakfast was surprisingly good and included a range of options like scrambled eggs, bacon, and even gluten-free cereal. I appreciated the quality and variety for a complimentary meal.

Facilities

8.0

The facility was well-maintained, featuring convenient laundry services and cleanliness throughout. However, the limited parking space could be a concern during peak times.